A Message to our Guests
Thank you sincerely for your continued support. We are delighted to have reopened our doors and looking forward to welcoming you all back to Faithlegg. Please be assured that we continue to work with our expert partners in the areas of hygiene, health and safety to ensure the welfare of our guests, colleagues and suppliers.
Prior to Travelling - Self Check List
For the safety of our team and other hotel guests we would ask you NOT to travel if you have any of the folowing symptoms or if you fall into any of the high-risk categories.
If you have been in CLOSE CONTACT with a confirmed case of coronavirus in the last 14 days
If you have COMMON SYMPTOMS of coronavirus which include :
A fever/high temperature 38 degrees or higher
A cough - this can be any kind of cough, not just a dry cough
Shortness of breath or breathing difficulties
Loss or change to your sense of smell or taste
If you have been overseas in the last 14 days (you may be required to self-isolate for the next 14 days - subject to advice from the Department of Foreign Affairs and Trade.
Covid 19 Organisation Response Plan
Our team in Faithlegg have put the following procedures and practices in place as the wellbeing of our guests and associates is of paramount importance.
Our operational plan has been created in line with the governments roadmap to reopening hotels in conjunction with the IHF. Our operational plan in Faithlegg will evolve in line with the roadmap, taking into account any changes to the restrictions on physical distancing. Faithlegg will be operating at a reduced occupancy level allowing a safe space for social distancing of our guests.
Guests are asked to maintain a distance of 2 metres from staff and other guests in all public areas of the hotel.
Guests will be met on arrival and one guest from each car will check in, while the rest of the party remains in the car until check in is complete.
We have implemented a flow management system with clear signage for guests to minimize interactions between guests.
Hand sanitizing stations are placed at the entrance to the hotel and entrances to all departments in the building. Guests are asked to sanitize their hands before entering each area of the hotel.
Individual Signage relating to hand and respiratory hygiene and physical distancing will be displayed throughout the hotel.
A maximum of 2 guests that are from the same household will be permitted to use the elevator at any one time.
Sneeze guards have been installed in key public areas to protect guests and associates
All room keys will be thoroughly sanitized after each use.
Key touchpoints such as credit card machines will be sanitized after each transaction.
We encourage the use of contactless or cashless payments throughout the hotel.
The hotel will operate a pre-booking system for Breakfast, Dinner, casual dining, Treatments, Golf, Leisure Centre etc in line with IHF guidelines to ensure guests can be facilitated immediately while minimising queuing.
For guests using the Swimming Pool, robes and slippers are provided in all bedrooms to allow guests to shower in their bedroom when finished.
Our dining options will be available for table service only, tables will be distanced at least 2 metres from each other, limited to guests that are from the same household per table.
Room service or other deliveries to a guest’s bedroom will be placed outside the door, our team members will knock on the bedroom door and will ensure the delivery is received safely by the guest.
All public areas will be deep cleaned twice daily, and all touch points regularly cleaned and sanitized.
Each bedroom will be sealed with a sticker after it has been sanitized with a fogging system. The fine fog can reach all corners and difficult areas and may also penetrate porous surfaces leaving our guest bedrooms totally sanitized after every guest departure.
Amenities in bedrooms have been reduced with the removal of pen and stationery, guest directory and brochures. Cups will be replaced with disposable options. All additional stationery is available on request
Accommodation staff will be wearing appropriate PPE and have undergone training on our latest cleaning and sanitizing procedures.
An isolation room will be available for any suspected cases of Covid 19 and our team have received training on how to appropriately handle a suspected case.
Our team members have received training on our updated procedures and best practices and will continue to receive ongoing training.
We are delighted to have worked with our training partners, Sea change, The Food Safety company, TMH Solutions and Ecolab as we planned and implemented our procedures for safe reopening of Faithlegg.