Introduction & General Policy
Faithlegg provides Accommodation, Bar and Restaurant, Gym, Treatment suites and Leisure facilities to its customers and guests.
We (Faithlegg) take the utmost care to ensure that the personal information we obtain from you to enable us to provide these services is not used in a way that you are unaware of or not agreeable to you.
Please read this policy carefully as it is intended to clearly set out to you how your personal data that is collected by us is processed by us. By submitting the information, you confirm that we are authorised to process it on your behalf in accordance with this Privacy Policy.
Please note that from time to time, supplementary privacy notices may be provided to you where we wish to provide you with additional information in relation to our data processing activities. These privacy notices should be read in conjunction with this policy and are not intended to supersede this main privacy policy.
Our identity as Data Controller
Faithlegg Hotel Limited (trading as Faithlegg) is part of the FBD Hotel and Resorts Group (www.fbdhotels.com). Faithlegg Hotel Limited is a Data Controller.
If you have any questions or comments about this policy, please address these to the Data Protection Administrator by any of the following mediums;
Phone: +353 51 382000
Email: [email protected]
Business Address Faithlegg Hotel, Faithlegg, Co. Waterford, Ireland
What personal information is Collected?
Unless otherwise agreed with you, we will only collect basic personal data about you, which does not include any special categories of personal information about you.
Generally speaking, at the time you submit personal information or make a request, the intended use of the information that you submit will be apparent in the context in which you submit it and/or because the website or form states the intended purpose.
We have prepared the following table to indicate the main categories of personal data we process.
1) Data Sourced from the website or via any other direct interaction with you.
| Category of Personal Data | Data Subject (Generally) | Types of Personal Data Collected |
|---|---|---|
| General Identity Information | Anyone person that interacts with the hotel and its associated services may provide us with some element of personal data | Examples would be; Name, Address, Mobile Phone Number, Gender, Email Address, employer name |
| Financial Information | The person who we have contracted with to provide the goods or service | Credit/Debit Card or Bank Account Details |
| Relationship Data | The person who we have contracted with to provide the goods or service | May involve survey responses, customer testimonials or complaints |
| C.V. and Associated Personal Data | Potential Employees | General Identity Information and personal data you include on a CV or cover letter. |
| CCTV | Public at Large | CCTV Data |
| Marketing and Loyalty Preferences | Our Customers and Potential Customers | Opt-Out Preferences for Marketing Communications. |
| Health Questionnaires (Covid-19) | All persons that wish to use our facilities – particularly users of the leisure centre and spa | Your recent medical history specifically related to Covid-19 |
| Your Preference Information / Information you have provided to us | May be any person that interacts with our hotel and associated services | Examples would be; Specific Room Preferences or requests, Allergy Information, Function/Event Set-Up preferences etc Generally, includes data that you have asked us to process on your behalf or where we have asked you to provide to us to improve our service levels and your customer experience. |
| Category of Personal Data | Data Subject (Generally) | Data Subject (Generally) |
|---|---|---|
| Technical Data (to compile statistical data via cookies) | Anyone that uses our website or uses our on-site wi-fi facilities | IP Address, Browser Type, Access Time and referring URL |
| Legal Basis of Processing | Explanation/Examples |
|---|---|
| 1) To Comply with legal and statutory obligations | As Hoteliers, we operate within a wide ranging legislative framework that requires us provide a duty of care to our guests. We process personal data to ensure that we meet these obligations. |
| 2) To enter into and perform a contract for a product or a service | Generally, our customers use our website to enquire about and to make bookings for hotel accommodation and associated services. These bookings bind us contractually and there is a necessity for us to process certain personal data in order to fulfil our obligations under the contract. For example, you may receive – a confirmation email from us in relation to your booking – a confirmation telephone call to confirm your booking. |
| 3) To enable us, acting in our legitimate interests, to function as a business | Examples of us processing your data under this basis include; – Where you are a customer, contacting you by email after your stay for the purposes of ensuring that we met your expectations during your time with us in making your stay as enjoyable as possible. This is to allow us to improve our overall offering to guests. – Where you have signed up as a member of any of our loyalty schemes or leisure club, we will contact you from time to time in relation to benefits and advantages to you as a member of the scheme(s) or club to include the renewal of any memberships. – Except where we are relying on your consent for the purposes of processing personal data for marketing purposes, we process personal data for marketing purposes as is necessary for the purpose of our legitimate interests in promoting our products and services, subject to any opt-out preferences you notify us of in respect of electronic direct marketing communications. Please be aware that you may object at any time to us processing your personal data under our legitimate interests as a data controller by; a) contacting us directly at the details provided above or b) simply choosing the ‘opt out’ option on any communication from us. |
| Where we request information from you for the purposes of maintaining the public interest | In line with current Covid-19 government advice, basic contact information may be requested from customers that wish to avail of any of our services for the sole purpose of contact tracing if required. Similarly, you may be asked to provide us with a completed Covid-19 questionnaire before you use certain facilities at our Hotel, in order for us to carry out a risk assessment as to whether we can allow you to avail of these facilities. This data is processed by us in an effort to cease the spread of infectious diseases such as Covid-19 throughout the public domain. |
| 4) Where you have provided your consent for us to process your data. | It will be clear to you when you are providing consent to us to process your personal data as you will be the person providing us with that express consent. Examples would include; – Where you have expressly indicated to us your wish to receive our marketing communications. – Where you make an incomplete booking on our website, we will ask for your consent to us to allow us to contact you with a reminder about completing the booking at a later date. Please be aware that where processing of your data is based on consent you have the absolute right to withdraw your consent at any time. |